My bank is blocking a payment from crypto, who helps substantiate the origin?

What Paucitas does

We start at the payment that was held back and work backwards: from the payout by the exchange, through the wallets where the balance sat, to the original purchase. Each step is verified on the blockchain and matched against your own statements.

Working backwards is deliberate. A bank blocks one specific amount, so the report answers that specific question first and only then widens out to the history behind it.

With a bank blocking payment from crypto we start at the payment that was held and work backwards: from the payout by the exchange, through the wallets where the balance sat, to the original purchase. Working backwards is deliberate, because the bank blocked one specific amount and that is the question the report has to answer first.

What you supply

You supply Paucitas with the correspondence from your bank containing the question it asked, the amount and the date of the payment that was held, the exports from your exchanges and the addresses of the wallets involved. For UK banks the exact wording of the request matters, because it shows whether the question is about one payment or about your holdings as a whole.

Add the exports from every exchange involved and the addresses of the wallets the balance passed through, including any address you used only once. A bank blocking payment from crypto will read the chain end to end, and a single unexplained hop is enough to keep the file open.

What you receive

You receive a report from Paucitas with a summary at the front, a timeline of the transactions involved and a set of annexes with the source data. The turnaround time is from the same day to around two weeks, depending on the case. The step that is often underestimated is joining up small intermediate transactions: a single transfer to a test address can make a chain unclear to a reviewer, while it is simple to explain once it is named.

For readers in the UK the framing is useful. A UK bank has its own statutory duties under the Money Laundering Regulations 2017 and the Proceeds of Crime Act 2002, so a block is a compliance step rather than an accusation. What releases it, in practice, is data a reviewer can verify without asking you anything further.

The annexes hold the source data behind every line, so a reviewer can verify a figure without contacting you. In practice that is what shortens the exchange from weeks to days.

How to get started

Send Paucitas the question from your bank and a short sketch of the history. We will tell you what can be substantiated and how quickly. The contact page is the quickest route, and a blocked payment is usually worth acting on the same week.

A blocked payment is usually worth acting on the same week, because a file that arrives late often arrives after the account has already been closed. Send the question as you received it and a short sketch of the history.

If the bank has set a deadline for your response, mention the date in your first message so we can tell you honestly whether it is achievable.

Whether a particular bank lifts the block remains for the bank itself.

Would you like to know what this means for your situation? Ring us on +31 20 244 5774, day or night, or fill in our contact form and you will hear from us within 1 to 3 hours. We answer emails within 24 hours, usually the same day. The intake is free and without obligation.